Managed IT Services

Koza Professional Services, desktop support

Our IT engineers are experts at providing you

with practical experience acquired from

services supplied to companies

of all sizes. Call Us 613 212 5050 x1

Ottawa’s One Stop Shop for All Your Technology Needs

  • Managed IT Services
  • Virtualization
  • Desktop Support
  • Server Support
  • On Demand IT Support
  • Network Monitoring
  • Backup & Disaster Recovery
  • Rollouts & Conversions

Your business requirements are unique.
Koza offers a custom-fit solution for your IT needs.

Desktop Support & Help Desk Services

Remote Management

24/7 support, 5 minute response time

Up-to-date skills and knowledge

Tailored to your company’s needs

System failure notification

Proactive server monitoring and management

Network performance monitoring and analysis

Office Network Services

Network Planning, Design, & Implementation

Wireless Networking


Firewall Services

Office Server Implementations and Migration

VOIP Services

koza desktop-support

We help associations, not-for-profit and for-profit private sector with the following IT support tasks:

  • Desktop/laptop computers
    • Software installations, patching
    • Anti-virus, anti-spam, anti-malware setup
    • MS Office applications, including email, setup, support
    • IT network and connectivity
  • Work anywhere – remote connectivity setup, support
    • Secure access to your data and applications
    • Server farm 24/7 monitoring, maintenance and support – virtual or physical, proactive server management
  • Helpdesk – remote and onsite support for emergencies
  • Documents and applications backup and storage – on- or off-premises
  • Recommendations and advice on equipment, purchasing, hardware recycling
  • Proactive IT asset management
  • Conferences/symposia support
  • Facilitate other IT equipment and applications
  • Printers, audio-visual systems
  • Small-office accounting software support, e.g., QuickBooks, Sage

Our services will help your organization to:

Help desk support

Improve system performance to increase productivity and reduce operating costs

We are also able to improve the reliability of your system by ensuring that it is always well maintained. We work behind the scenes to keep your IT environment running smoothly.

Help desk support

Detect potential problems before they occur

To reduce downtime, we anticipate problems before they occur by performing proactive network monitoring and monitoring, regular on-site and off-site data backup and security, the latest anti-malware and anti-malware applications. -spam and automatic updates and patches of applications.

Cyber ​​security services

Cybersecurity – will help protect your business

We perform assessments to determine where your greatest weaknesses are, and recommend solutions that are appropriate for your infrastructure.

Services d'assistance

Minimize delays due to unforeseen technological problems

We can ensure that your server is backed up regularly and that your entire system is well maintained.

Support Services

Employee change – focus on work and not on IT issues

We also adapt quickly to employee changes. We can easily configure e-mail, server access and other IT support services for new employees. As your organization grows, we can set up new workstations or replace old ones. If someone leaves your organization, we can secure their data and ensure that their release goes smoothly.

Support Services

Avoid recruiting your own IT support – just pay for what you need

Whether you have an IT department or not, our desktop and server support services can help you reduce your overall IT costs. Rather than hiring a full-time system administrator, you can let us meet your IT needs for a fraction of the cost of salaries and benefits.